The Halifax Chamber is pleased to offer a FREE 10 week, educational program to help grow your business. This program is offered to businesses, managers, and employees at zero cost. Invest your time into learning the skills, and the resources available to benefit your business, managers or employees.

 

Customer Service Training

 Every time your business interacts with its customers it is delivering customer service. Whether it is face-to-face, by email, phone, web forms, or social media each customer touch influences how your customer relates to your business.

Understanding customer service and having processes and procedures in place to deliver exceptional value to your 
clients is imperative to your businesses success.

In this course participants will learn and practice the seven critical success factors that lead to exceptional customer service. Through case studies and hands on learning activities participants will build a customer service model to implement in their business immediately. We will also analyze customer relationship management software tools to determine which ones best suit your business’s needs and goals.

About the Trainer

Serial entrepreneur April Stroink BComm, RHU, EPC, CPFP is a facilitator for the NS Department of Labour and Advanced Education and a casual instructor at NSCC. April has owned and operated retail stores for over 15 years and has taught Customer Service to her team, other employees and business owners in Nova Scotia for over 5 years.