FREE TRAINING: Customer Service Training (Starts July 29th)

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Name: FREE TRAINING: Customer Service Training (Starts July 29th)
Date: July 29, 2019
Time: 12:30 PM - 4:30 PM ADT
Registration: Sorry, public registration for this event has been closed.
Trip Builder: View Trip
Event Description:


SOLD OUT!
PLEASE ADD YOUR NAME TO THE WAITING LIST ( CLICK THE REGISTER BUTTON) FOR NOTIFICATIONS ON UPCOMING TRAINING!
The Halifax Chamber is pleased to offer a FREE 10 week, educational program to help grow your business. This program is offered to businesses, managers, and employees at zero cost. Invest your time into learning the skills, and the resources available to benefit your business, managers or employees.

 

Customer Service Training

 Every time your business interacts with its customers it is delivering customer service. Whether it is face-to-face, by email, phone, web forms, or social media each customer touch influences how your customer relates to your business.

Understanding customer service and having processes and procedures in place to deliver exceptional value to your 
clients is imperative to your businesses success.

In this course participants will learn and practice the seven critical success factors that lead to exceptional customer service. Through case studies and hands on learning activities participants will build a customer service model to implement in their business immediately. We will also analyze customer relationship management software tools to determine which ones best suit your business’s needs and goals.

About the Trainer


Serial entrepreneur April Stroink BComm, RHU, EPC, CPFP is a facilitator for the NS Department of Labour and Advanced Education and a casual instructor at NSCC. April has owned and operated retail stores for over 15 years and has taught Customer Service to her team, other employees and business owners in Nova Scotia for over 5 years. 
 


 

Location:
Halifax Chamber of Commerce
32 Akerley Blvd

Dartmouth, NS  B3B 1N1
Date/Time Information:
Starting July 29th, 2019
10 Week Course

12:30-4:30pm on MONDAYS

 
Contact Information:
Kayla Whalen, Event Coordinator (902) 481-1229
Fees/Admission:
FREE
MEMBERS ONLY

$100 Deposit is required (to be returned upon completion of 10 week course).


You will be contacted upon registration for deposit information.
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