TRAINING: Become a Customer Service Expert

The Halifax Chamber of Commerce is working hard to provide our members with resources, information and value. We are pleased to announce that we will be offering a round of FREE online training programs to help grow your business in collaboration with the Department of Labour, Skills, and Immigration. This program is offered to businesses, managers, and employees at zero cost as a benefit of your membership. 

TRAINING OVERVIEW:

• Preference will be given to members. Future members interested in joining the Halifax Chamber of Commerce, please contact Cindy Mann at: cindy@halifaxchamber.com

• There are only 12 spaces available for this session – if the session is full, please add yourself to the waitlist, you will be contacted only if a spot opens up.

• We are limiting this training to 1 employee representative per membership in order to allow more members the opportunity to participate.

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TRAINING TIMELINE:

• Once the training session is full, you will be contacted with the required forms Service Registration Intake Form which must be completed in full and returned by the specified date or you will lose your spot.

• Once you return your forms, your contact information will be provided to your trainer and they will contact you to complete an Individual Needs Assessment to ensure this training is the right fit for you and your business.

• Your trainer will then become your point of contact for the training and they will provide you with the information on how to join the sessions each week.
   

PARTICIPANT REQUIREMENTS:

• The program must be taken on a computer, laptop, or tablet, no phones.

• Participants must have an Internet connection, hardwired preferred vs wi-fi, high speed no dial up.

• Headset or earbuds and must have a webcam. If no webcam, in-laptop video participation is a requirement.

• Participants must display video; required to ensure the connection to the instructor and other participants.

• A quiet place to focus is required, free of distractions.

*The above are critically important not only for the success of individual participants but also the success of the entire group.

CUSTOMER SERVICE EXCELLENCE TRAINING 

“While consumers have always had the ability to vote with their feet, or with their wallets, they now have more power to influence not only what they buy, but also what others buy. Empowered by social networks and digital devices, consumers are increasingly dictating when, where and how they engage with brands”. - Deloitte

Course Outlines:

In this course you will be able to learn and practice:
- How to create service standards for an excellent customer experience?
- Developing strategies for communicating effectively with current and potential customers.
- Managing difficult customer situations.
- Create the best customer service that helps your business thrive in the years to come.

ABOUT THE TRAINER:

Georges Hanna

• The Most Innovative Sales and Marketing Consultancy Award 2022, 
• The Most Inspiring Immigrants in Atlantic Canada Award 2022, 
• Halifax Chamber of Commerce Award 2022 Finalist for Exporting, and 
• A finalist for the Change Maker- Digital Diversity Award with Digital Nova Scotia.